International shipments are subject to customs fees and duties imposed by border authorities. Please note that any duties or taxes applied to the shipment are the responsibility of the recipient. Contact your local post office for additional information and to make arrangements.

Items are made to order, refer to the product page for the estimated time of production and shipment. Once shipped, a confirmation will be sent to the email address provided during checkout. You can track the progress of your shipment using the tracking number provided.

Please allow 3-5 business days for processing and shipping. Once shipped, a confirmation will be sent to the email address provided during checkout. You can track the progress of your shipment using the tracking number provided.

Avelle Atelier is not liable for damaged or lost packages. However, we prioritize customer satisfaction and are committed to providing exceptional service.

In the event of damaged, lost, or stolen items, refer to Canada Post or Purolator's claims page. If you need additional assistance, contact us.

When reaching out, include:

• Your order number
• Photos of the items and shipping materials (if applicable)
• A brief description of what happened

We will assist you by filing the claim on your behalf and keep you updated throughout the process.

We use Canada Post and Purolator as our primary shipping couriers. Shipping costs are based on your package’s weight and destination. Keep in mind that the displayed delivery dates are just rough estimates and unexpected delivery delays can happen due to weather, holidays, or other logistical factors.