International shipments are subject to customs fees and duties imposed by border authorities. Please note that any duties or taxes applied to the shipment are the responsibility of the recipient. Contact your local post office for additional information and to make arrangements.

Our items are made to order. Please allow 3-4 weeks for your order to be shipped. Once shipped, a confirmation will be sent to the email address provided during checkout. You can track the progress of your shipment using the tracking number provided.

Please allow 3-5 business days for processing and shipping. Once shipped, a confirmation will be sent to the email address provided during checkout. You can track the progress of your shipment using the tracking number provided.

Avelle Atelier is not liable for damaged or lost packages. However, we prioritize customer satisfaction and are committed to providing exceptional service. It is highly recommended adding "Shiptection" during checkout as shipping insurance.

In the event of damaged, lost, or stolen items, please email us at write@avelleatelier.com with your order number, photos of the items and shipping materials used (if applicable), and a brief description of what happened.

We will file the claim on your behalf and keep in touch for further updates.

We use Canada Post and Purolator as our primary shipping couriers. Shipping costs are based on your package’s weight and destination. Keep in mind that the displayed delivery dates are just rough estimates and unexpected delivery delays can happen due to weather, holidays, or other logistical factors.